Return and Refund

RETURN POLICY

Your satisfaction is our goal. If you are unhappy with your purchase, please make sure to contact us with email at first. The unauthorized returns will not be accepted. All merchandise returns must be unworn, unwashed, original lace( uncut ), original curl pattern( undispersed ), and still, have the original package & gifts attached. 

All transactions and service on https://www.rosehair.com  are processed by ROSEHAIR ECOMMERCE CO., LIMITED.

Helpful Hint: 

1.We recommend shipping packages back using USPS Flat Rate shipping with a tracking number  for convenience, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, we will not issue return credit. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid. 

2.Returned items must be unworn and unwashed and uncut and unstyled (free of any stains from makeup, deodorant, or wear) with gifts and product package attached. Defective items must be reported with Email within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 2 days of receiving your package. Report email: service@rosehair.com

3.Please note that original shipping fees will be removed from refund and return shipping costs are the customer's responsibility, if the returning is due to buyer’s problem. We does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. When delivered, the unauthorized rejection is not allowed, and the cost of unauthorized rejection/return will be borne by the buyer.

Refund:

1.If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), we will provide a full refund for you; But !  Return/Refund With Hair In Original Condition. 

2.We don’t accept used hair returning and any claim about not matching description. Besides, if you just don't want the item and want a refund, please also contact us within 10 days after you receipt it, and you will be charged up to $20 restocking fee. If the problem is that the buyer does not want the product. (custom products and special color products) We will deduct 30% of the total order amount as a handling fee. All rights to interpret are reserved by rosehair.com (Our refunds are unified and they are refunded through our website. this is with held from refund)

3.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you no longer use the original card, please contact us in advance.

4.If you have any problems with order/products/payment, please contact with us at first. If you return the items without contacting us, or if there is no reason to dispute, we will not ensure your refund and make a complaint according to the policy.

Unsuccessful delivery：

1.If the parcel is delivered unsuccessfully because of wrong address offered by buyer. We are not responsible for any loss caused

2.If the parcel is sent to a wrong address or lost by the shipping company, we can resend the parcel to you or offer you a refund. Item not as described: You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 15 days if you are not satisfied with the item.

Cancellation & Exchange:

We can cancel the order for you if you contact us in time after your purchase.

1. If contact us within 24 hours after your payment finished, 5% of the order total will be charged as transaction fee.

2. If after 24 hours, 5%~20% of the order total will be charged as transaction and handling fee.

3. Orders can't be canceled once the parcel is shipped out or we have already begun to custom the hair extension.

4.All custom products and special color products. Successful production cannot cancel the order.

5.When the buyer got it, there is no problem with product quality. If the problem is that the buyer does not want the product. We will deduct 30% of the total order amount as a handling fee. All rights to interpret are reserved by rosehair.com

6. If choosing the paypal echeck to pay, it needs 5-7 days for PayPal to complete the settlement. during this time, if the customer wants to the refund, 5% of the order total will be charged as handling fee. All rights to interpret are reserved by rosehair.com

Exchange Products

1. If because the buyer does not want or like it. The buyer requests a replacement.Please contact us first. let us know. The buyer Return it With Hair In Original Condition.After we received the item and checked it without problems.We will arrange a second order for the production buyer again.

2.  If the buyer wants to exchange another product. the first. The buyer's second order amount is more than the first order amount. Then customers need to pay extra fees. second. If the second order amount is less than the first order amount. We will refund part of the amount to the customer through the website. The buyer has to pay the returned shipping fee.
Contact us:
     1. Service Email: service@rosehair.com
     2. WhatsApp: +86 136 5374 7726

Note: If requesting for repair or exchange or cancel your order, you shall firstly contact us.  We will not provide any exchange, return or repair service on returned hair extension without our permission, and all loss will be afforded by customers. Return With Hair In Original Condition.

Reserved Rights Regarding Returns:

We reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

1.An irregular or excessive returns history;

2.An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; 

3.Potential fraudulent or criminal activity.

The incorrect items sent to us will be discarded upon receipt.

Excessive Returns: Our Customer Protection Team also handles situations in which a customer return history may be indicative of fraudulent activity . In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all customers across the globe.

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