FAQs
Q: Is your hair 100% human hair? Can I restyle or dye it?
All of our hair is 100% human hair, and top virgin hair. You can restyle it by yourself. Also you can dye it or bleach it by yourself or your stylist if possible. If you need customize wig service, you can contact our customer service. We have professional hair stylist to customize wig for you.
Q: What is the difference between transparent lace wig and medium brown lace wig?
Transparent lace wig is more invisible lace, it is suitable for any skin, more natural when wear. For medium brown lace, bleaching knots will be better to match skin.
Is your wig bleached the knots or pre-plucked hairline already?
The hair hasn't been bleached knots since we cannot ensure that the color we choose is for every customer. You can do it by yourself or by your hair stylist. We do a little pre-pluck hairline, it can save your time to wear wig, if you need more pre-plucked hairline, you can do it again and make it fit for you well.
Q: Can I ask larger or smaller wig cap size?
Generally our wig cap size is average size, for head circumference 21.5-22.5 inch. We support customize small wig cap size for 13x4 lace frontal wig and 4x4 lace closure wig for now. You can contact customer service about that if you need that. But sorry for now we cannot customize larger wig cap size. We suggest you buy hair bundles with closure/frontal.
Q: How to track my order?
You can track your order in this pageTrack Order
Q: Why the hair I received different from the picture?
Normally the wigs in the pictures or videos that we post on our social media are installed and restyled by our hairstylists, so it would look more gorgeous. But actually it is the same as yours with the same materials. Therefore, you can ask a hairstylist or book our local hairstylist to help you install.