|Hair Quality||No Chemical No Smell No Tangle No Shedding, Last For One More Year|
|Hair Material||10A Grade High Quality 100% Virgin Human Hair|
|Wigs Feature||13x4 Lace Frontal Wig, 150%/180%/210%Density, Can Be Dyed And Ironed By Your Favor|
|Cap Size||Medium Size (21.5-22.5 inches)|
|Lace Color||Swiss, Light Brown|
|Free Gifts||Wig cap, Eyelash, Comb, Tweezer, Exquisite Gift Packs, Total: $29.|
|Shipping||Express Shipping By FedEx OR DHL Within 3-5Days (Po. Box address is not accepted)|
|Production Time||5-8 Business Days|
|Returns||15 Days Return/Refund With Hair In Original Condition|
SHIPPING & RETURNS
Refund & Refund Policy
If the goods can not satisfy you. It is for sure that you can send it back for refund or exchange. Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. Buyer needs to pay the return shipping fee if it is not a quality problem.
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted1.Any item not in its original condition, is damaged or missing parts for reasons not due to our error2.Any item that is returned more than 15 days after delivery
We now use FedEx or DHL as our main shipping provider.Most international orders will be received with 3-5 businessed days,such USA, Europe, Canada. International Orders: On very rare occasions, international shipping to some countries can take 5-10 days or even longer for some slow-to-ship countries such as Brazil, Mexico, and Romania. We are not responsible for any delays caused by the destination country's customs clearance processes.
Territories of the United States: For those who reside in a territory of the United States that we ship to, please allow anywhere between 3-5 business days for your order to reach your destination.
Payment of PayPal:
1. You have your PayPal account, then choose the PayPal to complete the payment directly
2. If you want to use the PayPal payment, but you don’t have one PayPal account, please register one first.
Note: Choose the PayPal payment, you can choose your country currency, we accept all the currency.
Payment Of Credit Card:
1. You click MasterCard, Visa Credit Card, American Express, Discover payment directly, you will be redirected to the PayPal website, then choose the payment method again, and fill in your card information to complete the payment.
2. You click the PayPal&Credit, you will be redirected to the PayPal website, the one is PayPal payment, the other one is Pay with Debit or Credit Card payment. Choose one to complete the payment.
Note: Your credit card will be charged upon placement of your order.
Please don’t use “e-check” payment, this payment states is “uncleared”, this shows we don’t receive your payment now, we can’t arrange the shipment for you.
We will wait the states change to “cleared”, we receive the payment, we will arrange the payment, usually this takes 4-5 days.
We will check our PayPal account, when we confirm to receive the payment, we will arrange the shipment. Orders are subject to verification and acceptance prior to shipping.
We ship the goods via Fedex / DHL, and Free shipping. That means the seller to bear the basic shipping costs.
The following conditions will be borne by the buyer:
1. If tariffs arise in the recipient's country, but the tariffs will be paid by the buyer.
2. Due to the buyer's delay in delivery or modify the address resulting from the cost of the buyer will bear this part of the cost.
3. Due to buyers for their own reasons halfway to cancel the order, or the goods returned, this part of the cost borne by the buyer.
The 13X4 isn’t a true 4 inches from ear to ear. It’s like 4 on the top and then tapers on the sides. There is some odd track placement which limits parting. It definitely did not have a preplucked hairline. It also has an odd smell any time it is wet that I cannot get rid off
Hi honey, Thank you very much for your feedback.1. We will actively learn about the density issue. We will try our best to improve the products and let the customers have a better experience.2.before we send out every package we did some hair tonic so that it can keep best shape when customers receive them.
When you receive them what you should do is leaving them ventilate, then the smell would be reduce.Please don’t worry. It's no harmful to our health. if you have any questions, please feel free to contact us.